FAQ XolidoSign
Windows operating system
To perform electronic signatures from the browser, it is necessary to install a plugin for Google Chrome / Microsoft Edge and Firefox, as well as the signing component for Windows.
Google Chrome and Microsoft Edge browsers
STEP 1: EXTENSION INSTALLATION








INSTALLATION VERIFICATION

Mozilla Firefox Browser
STEP 1: EXTENSION INSTALLATION





STEP 2: COMPONENT INSTALLATION




INSTALLATION VERIFICATION

Google Chrome and Microsoft Edge browsers
STEP 1: EXTENSION OR PLUGIN INSTALLATION
To access the component download, go to:
https://demo.xolidosign.com/ayuda
1. The first screen displays the status of the signing component.
If the component is not installed, a message appears indicating “Component NOT installed”.
2. Click the “Install extension” button.
A new window will open; click the “Add to Chrome” button and confirm the installation of the plugin.
3. The browser will ask if you wish to install "XolidoSign Chrome Communication Component"; click "Add extension".
4. The browser notifies that the extension installation has been completed.
STEP 2. COMPONENT INSTALLATION
1. Return to the screen from step 1 (previous) and click on "Install component".
Once downloaded, the browser will display a notification; click the arrow and then click the file to run it.
2. Follow the instructions for the final installation.
INSTALLATION VERIFICATION
Once the installation process is complete, refresh the page. A message will appear indicating that the component has been installed successfully.
Mozilla Firefox Browser
STEP 1: EXTENSION OR PLUGIN INSTALLATION
To access the component download, go to:
https://demo.xolidosign.com/ayuda
1. The first screen displays the status of the signing component.
If the component is not installed, a message appears indicating “Component NOT installed”.
2. Click the "Install extension" button.
A new window will open; click the "Install in browser" button.
3. You will need to grant permissions for the add-on installation; click "Continue with installation".
4. The browser will ask if you wish to add "XolidoSign Browser Communication Component"; click "Add".
5. The browser notifies you that the extension has been installed; click "Accept".
STEP 2: COMPONENT INSTALLATION
1. Return to the screen from step 1 (the previous one) and click "Install". Once the download is complete, the browser will notify you; click the arrow and then click the file to run it.
2. Follow the instructions for the final installation.
INSTALLATION VERIFICATION
Once the installation process is complete, refresh the page. A message will appear indicating that the component has been installed successfully.
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