Plans & prices - Technical Support

Plans Included Standard Corporate
Annual subscription price Included in the subscription to Xolido® Products 300,00 € 5 3.000,00 € 5
Product Support All Xolido® products All Xolido® products All Xolido® products
Webform (queries / incidences) Pooled Pooled Assigned
NO-Xolido® technologies related to Xolido® products 1   Yes Yes
Specialized technical support to assist in integration with Xolido® products   Yes Yes
Consultancy services on electronic signature, time-stamping, verification, electronic certificates and authentication   Consult Yes
Cryptographic forensic audit and analysis services.
(Assessment of signed documents)
  Consult Consult
Scaling management     Yes
Telephone support     Yes
Specific e-mail with a personalized e-ticket queue     Yes
Remote support     Yes
XML personalized pre-configuration for Xolido®Sign Desktop (2 hours)   Yes Yes
Customized Xolido®Sign Desktop version with logo and RSS link (3 hours)     Yes
Maximum initial response time 2   < 24 hours < 4 hours
Number of queries   No limit No limit
Annual support hours 2 / 3   5 hours 50 hours
Extensions   Pack 5 hours / 300,00 € 4 y 5 Pack 50 hours / 3.000,00 € 4 y 5

1 We offer support to help with the isolation of the problem arisen between Xolido® products and other NO-Xolido® technologies with the aim of trying to solve it to the extent and just according to our technical possibilities and functionalities that Xolido® has available in its products environment.

2 The webform and specific e-mail technical support is provided in Spanish and English languages. The telephone and remote support is supplied in Spanish language. Xolido® work schedule. (Monday to Thursday from 09:00 to 14:00 and 16:00 to 19:00 and Friday from 09:00 to 14:00 except holidays and summer time). Spain official time zone.

3 Provision of services by hours: minimum work period 15 minutes.

4 Packs can be added to the subscription product / service contract at any time and shall be valid until the expiry of the annual period of the subscription.

5 Prices exclude all taxes, fees, excise taxes and / or charges imposed now or in the future, either by a national, state, municipal authority or any other public authority and will be borne by the customer.

* The Xolido® Products and/or Services supply Agreement determines the contractual relationship between the parties.